Consumers, not just legal consumers, are more demanding than ever. It's a consequence of an on-demand society meeting a legal industry which in many ways, remains the opposite of fast and efficient. The fact of the mattter is that law firms don't only sell clients when they convert leads, they have to keep on selling their clients throughout the whole lifecycle of the engagement, from intake to internal communications to billing. In this session, we'll review how attorneys can effectively set and manage expectations through the course of engagement, in order to stay one step ahead of client demand.

Seminar Information
Seminar Date:
November 04, 2019
What Clients Want: Managing Legal Consumer Expectations in 2019
Speaker Information
Jared D Correia, Esq.   [ view bio ]
Individual topic purchase: Selected
Monroe County Bar Center for Education
Practice Management Credits: 2.00
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